This Refund Policy (“Policy”) describes the terms under which River City Spotlight, located at 8319 Eden Street, Richmond, VA 23231 (“we,” “us,” or “our”), provides refunds for our services and digital offerings. By making a purchase on our website, you agree to the terms outlined below.
1. General Policy
All sales are considered final once any work has begun, digital content has been accessed, or services have been delivered. We invest significant time and resources into our offerings, and our pricing reflects this commitment.
2. Digital Products
2.1 Before Access Is Granted
If you purchase a digital product but have not yet accessed it, you may request a refund within 48 hours of purchase by contacting us at [email protected] Please include your order number and the email used at checkout.
2.2 After Access
No refunds will be issued once any of the following actions occur:
- Access to videos, files, or modules
- Downloading of any content
- Use of templates or tools
Once digital content has been accessed, all sales are final.
3. Marketing Services
3.1 Before Work Begins
If we haven’t started working on your marketing campaign, you may request a refund within 48 hours.
3.2 After Work Begins
Refunds will not be issued if:
- A kickoff meeting has taken place
- Our team has started strategy, content, or design work
- Any deliverables have been shared
- Account setup or third-party services have been initiated
Once work has begun, the sale is final.
4. Website Design & Development
4.1 Before Development Starts
Refunds are allowed within 48 hours if no development work has begun.
4.2 After Development Starts
No refunds will be issued once any of the following occurs:
- Initial consultation or discovery session
- Concept design or mockups created
- Development work initiated
- Hosting or domains purchased
- Any tools, plugins, or services obtained on your behalf
5. Consulting & Coaching Services
5.1 Prior to First Session
Refunds are possible within 48 hours of purchase if your first session has not been scheduled or completed.
5.2 After Sessions Begin
Refunds are not available if:
- A session has been scheduled or completed
- Any materials or deliverables have been provided
- Project-related work has started
6. CRM & Automation Services
6.1 Before Setup Begins
You may request a refund within 48 hours if CRM services (e.g., GoHighLevel setups) have not yet started.
6.2 After Setup Begins
Refunds will not be issued if:
- Your CRM account has been created
- Any automation, workflow, or customization has been implemented
- Data migration has started
7. Subscriptions
7.1 Billing Policy
You may cancel your subscription at any time through your account or by emailing us. However, no refunds are given for the current billing period once it begins.
7.2 Cancellation Timing
Your subscription will remain active until the end of the current cycle and will not renew afterward.
8. Limited Exceptions
8.1 Extended Downtime
If our services are completely inaccessible for over 72 continuous hours due to our own system failure, you may qualify for a prorated refund.
8.2 Special Circumstances
Refunds outside of this policy may be granted only in rare, exceptional cases at our sole discretion. We are under no obligation to offer refunds outside the defined terms.
9. Refund Processing
9.1 Timing
Approved refunds will be processed using the original payment method. Please allow 5–10 business days for funds to reflect.
9.2 Deductions
Processing fees or the value of bonus items (if kept) may be deducted from your refund.
10. Disputes & Chargebacks
By purchasing from us, you agree not to initiate chargebacks for non-refundable purchases. Doing so violates this agreement and may result in:
- Responsibility for dispute fees
- Recovery of costs related to handling and legal services
- Account suspension or termination
11. Contact Us
If you have any questions about this policy, contact us at: [email protected]
8319 Eden Street, Richmond, VA 23228
Last Updated:
June 8, 2025
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